IMPORTANT!! Refund for unused railway travel documents issued on website and paid via credit card is possible ONLLY through SoloEast Travel office (except penalties, payment system commission and booking services charges). Please be aware that you will need to present your passport (and the name should correspond to the name on the ticket) to any of the Ukrzaliznytsya office (Railways) in order to refund your ticket(s). However the refunded money will be sent to SoloEast travel account. YOU CAN"T GET CASH FOR UNUSED TICKETS!! There is no refund on unused tickets past the time of departure. If payment done with a credit card the refund for the ticket can't be paid by cash. Only to your credit card. To issue such a refund we will require a copy of the receipt from the official railway station ticketing office confirming the ticket was returned and the amount to be paid back. It may take from two to four weeks for the money to appear in your account. The refund sum will reflect a deduction of the conversion rate.


Welcome to the website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our" and "" refer to Private Company “SoloEast”. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your agreement acceptance with all the terms set forth below (the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement terms. Please read the Agreement carefully. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice. Your further access or use of this Website signifies your acceptance of the updated or modified Agreement.


As a condition of your use of this Website, you warrant that:

  • you are at least 18 years of age;
  • you possess full civil rights legal competence;
  • you will use this Website in accordance with this Agreement;
  • you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  • you will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  • all information supplied by you on this Website is true, accurate, current and complete;
  • Passengers are solely responsible for the presence and the correct registration of documents;
  • you realize that any fraud (or its attempts) with bank credit cards entails responsibility, in accordance with current legislation;
  • you know that any fraud (or its attempts) during purchasing tickets on the website can lead to problems in obtaining visas, check-in, etc;
  • you authorize website to charge from your bank credit card the amount of money, which corresponds to the price of chosen tickets.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason.


The content and information on this Website, as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  • Use this Website or its contents for any commercial purpose;
  • Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • Violate any HTTP-headers restrictions to block operations on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • "Frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.


Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select.

Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.


We appreciate hearing from you any comments regarding our Website. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise (including any reviews, questions, comments, suggestions, ideas or the like contained in any submissions (the "Submissions")), you grant, and its subsidiaries and corporate affiliates (the "SoloEast Companies") and Website a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised. You acknowledge that the may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these terms and conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website:

  • any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law;
  • any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services);
  • any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party.

You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.


Travel (freight) document is a standard documentary form certifying the right to travel (transport baggage) by rail.

You acknowledge that pre-negotiate certain train tickets rates with Ukrainian railway to facilitate the booking of reservations on your behalf. The tickets price displayed on the Website is a combination of the pre-negotiated rates for train tickets reserved on your behalf by and the facilitation fee retained by them to compensate them for their services. You authorize to book reservations for the total reservation price, which includes the train tickets rate displayed on the Website, plus tax recovery charges and service fees. You agree that your credit card will be charged by for the total reservation price. Website provides following services on rail transportation reservation and selling:

  • booking (with a subsequent purchase of travel documents at the ticketing office);
  • travel documents (with the subsequent printing and obtaining travel documents at the ticketing office).

Train tickets booking service is considered fully completed upon providing to customer by means of Service charge for train ticket reservation is charged in addition to ticket price and is not refundable in case of railway ticket cancellation.


The person receiving at the ticket office travel (transportation) documents issued and paid online. Exchange (or buy out) the online order at the railway ticket office is to be made by the passenger prior to the expiration of the boundary period of the tickets exchange (or buy out).


The user purchases online (for subsequent exchange at the ticket office) railway tickets:

  • When purchasing 100% pre-payment via Website is made using bank credit cards and other payment systems that operate on the Website, in accordance with the rules of these payment systems.

The confirmation of railway tickets purchase payment receipt is a money transfer for service at the account.


All stages of the order creation: indication the routes and dates, selection of train, entering the passengers' and buyer's data, selection of payment methods etc. — are buyer's self-selection. The buyer is fully responsible for the accuracy of the data they enter when booking. The information inserted by the Buyer is automatically fixed in the booking system, in the internal database of carries, and in the system for the formation of the order. does not provide attorney services neither represents passengers in disputes with transportation companies or other persons. Timely claiming and observing of appointed procedures are passenger's liabilities.

The information, software, products, and services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the train tickets on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). Much of which information is provided by the respective suppliers. In addition, expressly reserves the right to correct any pricing errors on our Website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.

In no event shall be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products, and services obtained through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the have been advised of the possibility of such damages.

If, despite the limitation above, is found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency. The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of and/or their respective suppliers.


This Website may contain hyperlinks to websites run by other parties, except Such hyperlinks are provided only to inform you. We do not control such websites and is not responsible for their content or the protection of personal information, or other standards activities. In addition, your obligation is to take measures to certify that any reference you choose, or computer software that you download from this Website or other websites is free from all sorts of viruses, damages and other similar phenomena destructive nature. The fact that we insert hyperlinks to such websites does not mean that we endorse the material presented on this Website, or any sort was a relationship with their operators.


Any software available for download from this Website ("software") is the result of work done, which is protected by copyright and/or our respective suppliers. Your use of this software are the End User License Agreement End User, if it exists, and is included in the Software ("License Agreement"). You may not install or use software that includes a License Agreement, prior to approving the terms of the License Agreement. For any software available for download from this Website, which is not accompanied by a License Agreement, we grant you, the user, a limited, personal, one which is not transferable, license to use the software for viewing and other kinds of Web data site in accordance with these rules and conditions, but not for any other purpose was.

Please note that all software that are on this Website, including, without limitation, all HTML code and ActiveX control, is the property of and/or our respective suppliers and is protected by copyright laws and terms of international treaties. Any reproduction or redistribution of the Software is strictly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted.

Without limiting the foregoing, copying or reproduction of the software on any other server or location for further reproduction or distribution is strictly prohibited. The software is guaranteed only in accordance with the terms of the license agreement.


Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.


Some banks and credit cards impose fees for international transactions. If you are making a booking from outside of the Ukraine on a Ukrainian credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the Ukraine. Booking international travel may be considered to be an international transaction by the bank or card company, since may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact us.


If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information:

  • A clear identification of the copyrighted work you claim was infringed;
  • A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the Website, such as a link to the infringing material.
  • Your contact information so that we can reply to your complaint, preferably including an email address and telephone number.
  • A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
  • A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
  • The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices with respect to this Website should be sent to us by any of the following methods: email to, by mail to the address below, by phone at the number below, or by facsimile to the number below:

Private Company “SoloEast”
01001, Ukraine, Kyiv;
St. Prorizna 10
Tel. (044) 279-35-05

We will review and address all notices that comply with the requirements above.

We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of copyright infringement.


Your use of mapping available on this Website is governed by the terms of use and privacy statement of google. Google reserves the right to change the Terms of Use and Privacy Statements at any time, at their sole discretion.

This Website is operated by a Ukrainian legal entity and this Agreement is governed by the laws of the Ukraine.

Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and with respect to this Website.

A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.


In General. We receive and store any information you enter on our Website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; book travel; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.

Travel Companion Information. When you make a reservation for someone else through this Website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.

Information from Other Sources. We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.

Automatic Information. We automatically collect some information about your computer when you visit this Website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring Website. We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.


You can access and update your contact information by visiting this Website’s Member Profile page. You can close your account by contacting us at the email address listed below. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account, including for analytical purposes as well as for recordkeeping integrity.

Your choices with respect to collection and use of your information:

  • As discussed above, you can choose not to provide us with any information, although it may be needed to book travel or to take advantage of certain features offered on this site;
  • You also can add or update information and close your account as described above;
  • When you register as a member on this site, you will be given a choice as to whether you want to receive email messages from us about special offers. As a registered member, you can modify your choice at any time on the Member Profile page. Whether registered as a member or not, you will also be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site. This messages will not offer you the opportunity to opt out of receiving them;
  • You may have the opportunity on our Website to provide a mobile number in order to receive day-of-travel flight alerts. You may discontinue these alerts at any time;
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from this site, you will not be able to access portions of our site.


Cookies are small data text files and can be stored on your computer’s hard drive (if your Web browser permits). This Website uses cookies for the following general purposes:

  • To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit. We also may record your password in a cookie, if you checked the box entitled "Sign me in automatically next time." Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. Unless you register with us, these cookies will not contain any personal information.
  • To help measure and research the effectiveness of Website features and offerings, advertisements, and email communications (by determining which emails you open and act upon).

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our site.


We want you to feel confident about using this Website to make travel arrangements. We are committed to protecting the information we collect. While no Website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours. We also employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.


This is a general audience Website and does not offer services directed to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.


If any part of this Website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other Websites to understand their procedures for collecting, using, and disclosing personal information.


We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our Website.


If you have questions about either this Privacy Policy (or your travel planning or purchases), please email us to

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