IMPORTANT!! Refund for unused railway travel documents issued on TrainTicketsUkraine.com website and paid via credit card is possible ONLLY through SoloEast Travel office (except penalties, payment system commission and TrainTicketsUkraine.com booking services charges). Please be aware that you will need to present your passport (and the name should correspond to the name on the ticket) to any of the Ukrzaliznytsya office (Railways) in order to refund your ticket(s). However the refunded money will be sent to SoloEast travel account. YOU CAN"T GET CASH FOR UNUSED TICKETS!! There is no refund on unused tickets past the time of departure. If payment done with a credit card the refund for the ticket can't be paid by cash. Only to your credit card. To issue such a refund we will require a copy of the receipt from the official railway station ticketing office confirming the ticket was returned and the amount to be paid back. It may take from two to four weeks for the money to appear in your account. The refund sum will reflect a deduction of the conversion rate.CONTRACT BETWEEN THE CLIENT AND TrainTicketsUkraine.com
Welcome to the TrainTicketsUkraine.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our" and "TrainTicketsUkraine.com" refer to Private Company “SoloEast”. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
This Website is offered to you conditioned upon your agreement acceptance with all the terms set forth below (the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement terms. Please read the Agreement carefully. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice. Your further access or use of this Website signifies your acceptance of the updated or modified Agreement.
As a condition of your use of this Website, you warrant that:
We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason.
The content and information on this Website, as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select.
Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
We appreciate hearing from you any comments regarding our Website. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise (including any reviews, questions, comments, suggestions, ideas or the like contained in any submissions (the "Submissions")), you grant TrainTicketsUkraine.com, and its subsidiaries and corporate affiliates (the "SoloEast Companies") and Website a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised. You acknowledge that the TrainTicketsUkraine.com may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these terms and conditions, please do not provide us with any Submissions.
You are fully responsible for the content of your Submissions (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website:
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Travel (freight) document is a standard documentary form certifying the right to travel (transport baggage) by rail.
You acknowledge that TrainTicketsUkraine.com pre-negotiate certain train tickets rates with Ukrainian railway to facilitate the booking of reservations on your behalf. The tickets price displayed on the Website is a combination of the pre-negotiated rates for train tickets reserved on your behalf by TrainTicketsUkraine.com and the facilitation fee retained by them to compensate them for their services. You authorize TrainTicketsUkraine.com to book reservations for the total reservation price, which includes the train tickets rate displayed on the Website, plus tax recovery charges and service fees. You agree that your credit card will be charged by TrainTicketsUkraine.com for the total reservation price.
TrainTicketsUkraine.com Website provides following services on rail transportation reservation and selling:
Train tickets booking service is considered fully completed upon providing to customer by means of TrainTicketsUkraine.com. Service charge for train ticket reservation is charged in addition to ticket price and is not refundable in case of railway ticket cancellation.
The person receiving at the ticket office travel (transportation) documents issued and paid online. Exchange (or buy out) the online order at the railway ticket office is to be made by the passenger prior to the expiration of the boundary period of the tickets exchange (or buy out).
The user purchases online (for subsequent exchange at the ticket office) railway tickets:
The confirmation of railway tickets purchase payment receipt is a money transfer for service at the TrainTicketsUkraine.com account.
All stages of the order creation: indication the routes and dates, selection of train, entering the passengers' and buyer's data, selection of payment methods etc. — are buyer's self-selection. The buyer is fully responsible for the accuracy of the data they enter when booking. The information inserted by the Buyer is automatically fixed in the booking system, in the internal database of carries, and in the TrainTicketsUkraine.com system for the formation of the order.
TrainTicketsUkraine.com does not provide attorney services neither represents passengers in disputes with transportation companies or other persons. Timely claiming and observing of appointed procedures are passenger's liabilities.
The information, software, products, and services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the TrainTicketsUkraine.com do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the train tickets on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). Much of which information is provided by the respective suppliers. In addition, TrainTicketsUkraine.com expressly reserves the right to correct any pricing errors on our Website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
In no event shall TrainTicketsUkraine.com be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products, and services obtained through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the tickets.ua have been advised of the possibility of such damages.
If, despite the limitation above, TrainTicketsUkraine.com is found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of TrainTicketsUkraine.com will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to TrainTicketsUkraine.com in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency. The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of TrainTicketsUkraine.com and/or their respective suppliers.
This Website may contain hyperlinks to websites run by other parties, except TrainTicketsUkraine.com. Such hyperlinks are provided only to inform you. We do not control such websites and is not responsible for their content or the protection of personal information, or other standards activities. In addition, your obligation is to take measures to certify that any reference you choose, or computer software that you download from this Website or other websites is free from all sorts of viruses, damages and other similar phenomena destructive nature. The fact that we insert hyperlinks to such websites does not mean that we endorse the material presented on this Website, or any sort was a relationship with their operators.
Any software available for download from this Website ("software") is the result of work done, which is protected by copyright TrainTicketsUkraine.com and/or our respective suppliers. Your use of this software are the End User License Agreement End User, if it exists, and is included in the Software ("License Agreement"). You may not install or use software that includes a License Agreement, prior to approving the terms of the License Agreement. For any software available for download from this Website, which is not accompanied by a License Agreement, we grant you, the user, a limited, personal, one which is not transferable, license to use the software for viewing and other kinds of Web data site in accordance with these rules and conditions, but not for any other purpose was.
Please note that all software that are on this Website, including, without limitation, all HTML code and ActiveX control, is the property of TrainTicketsUkraine.com and/or our respective suppliers and is protected by copyright laws and terms of international treaties. Any reproduction or redistribution of the Software is strictly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted.
Without limiting the foregoing, copying or reproduction of the software on any other server or location for further reproduction or distribution is strictly prohibited. The software is guaranteed only in accordance with the terms of the license agreement.
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
Some banks and credit cards impose fees for international transactions. If you are making a booking from outside of the Ukraine on a Ukrainian credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the Ukraine. Booking international travel may be considered to be an international transaction by the bank or card company, since TrainTicketsUkraine.com may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact us.
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information:
Notices with respect to this Website should be sent to us by any of the following methods: email to firstname.lastname@example.org, by mail to the address below, by phone at the number below, or by facsimile to the number below:Private Company “SoloEast”
We will review and address all notices that comply with the requirements above.
We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of copyright infringement.
This Website is operated by a Ukrainian legal entity and this Agreement is governed by the laws of the Ukraine.
Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.
You agree that no joint venture, partnership, or employment relationship exists between you and the TrainTicketsUkraine.com as a result of this Agreement or use of this Website.
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and TrainTicketsUkraine.com with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and TrainTicketsUkraine.com with respect to this Website.
A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
In General. We receive and store any information you enter on our Website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; book travel; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.
Travel Companion Information. When you make a reservation for someone else through this Website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.
Information from Other Sources. We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.
Automatic Information. We automatically collect some information about your computer when you visit this Website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring Website. We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.
You can access and update your contact information by visiting this Website’s Member Profile page. You can close your account by contacting us at the email address listed below. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account, including for analytical purposes as well as for recordkeeping integrity.
Your choices with respect to collection and use of your information:
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We want you to feel confident about using this Website to make travel arrangements. We are committed to protecting the information we collect. While no Website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours. We also employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
This is a general audience Website and does not offer services directed to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
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